Refund policy

Return and Refund Policy

At Silliken, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

To be eligible for a return, your item must:

Be returned within [2 DAYS] of receiving your order.
Be unused, unworn, and in its original condition.
Include all original packaging, accessories, manuals, labels, and tags.
Be accompanied by proof of purchase or your order number.

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

You must initiate your return request within [2 DAYS] from the date your order is delivered.

To request a return, please contact us at:

Email Address: silliken.store@gmail.com

Please include:

Your order number
Product name
Reason for the return
Photos of the product (if damaged, defective, or incorrect)

3. Refund Process

Once we receive and inspect your returned item:

We will notify you whether your return has been approved or rejected.
If approved, your refund will be processed to your original payment method.

Refund Processing Time: [3 DAYS]

Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

4. Exchange Policy

We offer exchanges for eligible items in the following situations:

You received the wrong product.
The item arrived damaged or defective.
The item has a manufacturing defect.

Exchange requests must be made within [2 DAYS] of delivery.

If the requested replacement is unavailable, we may offer a refund or store credit, depending on the circumstances.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered:

Contact us within [2 DAYS] of delivery.
Email silliken.store@gmail.com with:
- Your order number
- Clear photographs or videos showing the issue
- A brief description of the problem

After verification, we will arrange a replacement, exchange, or refund, as appropriate.

6. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

Items marked as Final Sale or Non-Returnable
Gift cards
Digital products or downloadable content
Personalized or customized products
Products damaged due to misuse, negligence, or improper handling by the customer
Products returned without original packaging or missing accessories

Additional product-specific exclusions may be mentioned on the respective product page.

7. Return Shipping Costs

If the return is due to our error (wrong, damaged, or defective item), Silliken will bear the return shipping cost.
For returns due to change of mind or other customer-related reasons (where applicable), the customer may be responsible for the return shipping charges.

Please do not return any item without first contacting our support team.

8. Order Cancellation

Orders may be cancelled before they are shipped by contacting us at silliken.store@gmail.com.

Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return and Refund Policy.

9. Refund Exceptions

Refunds may be declined if:

The returned product is used, damaged, or incomplete.
The return request is made after the allowed return period.
The product is found to have been damaged after delivery due to customer misuse.
The returned item does not match the original order.